Privacy Policy

At Louv.uk, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Data Controller

The website www.louv.uk is operated by Louv Ltd., a company registered in the United Kingdom.
If you have any questions about how we handle your personal data, please contact us at:
📧 support@louv.uk

2. Information We Collect

We may collect the following types of information:

Personal details such as your name, email address, phone number, and shipping/billing address.
Payment information (processed securely through our authorised payment partners).
Order details including purchased items and transaction history.
Technical data such as IP address, browser type, operating system, and browsing behaviour (via cookies).
Communication data including messages or emails you send to our support team.

3. How We Use Your Information

We use your data to:

Process and deliver your orders.
Provide customer service and support.
Send order confirmations, updates, and shipping notifications.
Improve our website and user experience.
Comply with legal obligations and prevent fraudulent activity.
Send promotional emails (only if you have given explicit consent).

4. Legal Basis for Processing

We process your personal data based on:

Contractual necessity (to fulfil your purchase).
Legitimate interest (to improve our services and prevent fraud).
Legal obligation (to comply with tax and accounting requirements).
Consent (for marketing and cookies, when applicable).

You may withdraw your consent at any time by contacting support@louv.uk.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy or as required by law.
When no longer needed, your data will be securely deleted or anonymised.

6. Sharing Your Information

We may share your information only with:

Trusted service providers (e.g., payment processors, shipping partners).
Legal authorities, when required by law.
IT and analytics providers to improve website performance.

We do not sell, rent, or trade your personal data under any circumstances.

7. International Data Transfers

Some of our service providers may be located outside the UK.
When we transfer your data internationally, we ensure that it is protected by appropriate safeguards in compliance with the UK GDPR.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access your personal data.
Request correction or deletion of your information.
Object to or restrict data processing.
Withdraw consent at any time.
Request data portability (to receive your data in a structured format).

To exercise these rights, please email support@louv.uk.

9. Cookies

Our website uses cookies to enhance your browsing experience, analyse traffic, and personalise content.
You can manage or disable cookies through your browser settings.
For more details, please read our Cookie Policy.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
All payments are processed through secure, encrypted connections.

11. Changes to This Policy

Louv.uk reserves the right to update this Privacy Policy at any time.
Any changes will be posted on this page with the updated revision date.

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